OUR CUSTOMER SAYS

Customer Satisfaction

Achieve satisfaction of customers is one of the critical factors for any organization that seeks to differentiate itself from competitors and achieve better business results.

Then a Decalogue of ideas for meditation is as follows:

1. Commitment to quality service: every person in the organization has almost an obligation to create a positive experience for customers.

2. Knowledge of own product or service: clearly convey knowledge relevant to the customer about the features of the product or service itself helps to gain confidence from it.

3. Knowledge of the customers themselves: learn everything practicable about customers so you can focus on the product or service to your needs and requirements.

4. Treat people with respect and courtesy: each contact with the customer leaves an impression, regardless of the medium used (e-mail, phone, in person, etc.). This impression should always denote propriety.

5. Never argue with a customer: certainly not always right, but the effort should be directed to recompose the situation. Many studies show that 7 out of 10 customers would do business again with companies resulven a problem in their favor.

6. Do not make a customer wait: customers looking for a quick response, it is essential nimbly dealing with communications and decision-making.

7. Give always promised: a flaw in this aspect generates loss of credibility and customers. If a failure is inevitable, it should apologize and offer compensation.

8. Assume that customers tell the truth :  although sometimes appears that customers are lying, you should always give them the benefit of the doubt.

9. Focus on making customers before sales: keep a customer is more important than closing a sale. It is proven that costs six times more to generate a new customer than to keep existing.

10. The purchase should be easy: the shopping experience at the point of sale, website, catac√°logo, etc, it should be as easy as possible, and should help customers find what they’re looking for .